m39's Privacy Policy
At m39, players' personal data is protected under a clear policy. This page openly explains how your data is handled.
Introduction — Purpose of m39 and This Policy
Last Updated: 30 October 2026
This Privacy Policy ("Policy") explains how m39 Online Casino Platform ("m39", "we") collects, accesses, stores, processes, shares, and protects the personal information of players ("you", "user").
By accessing the m39 website at https://m39.one ("Platform"), creating an account, or using our services, you are considered to have accepted the terms of this Policy. If you do not agree, please stop using the Platform.
Important Notice: This Policy applies to any person who registers on or accesses the m39 Platform. While this Policy will rarely change without notice, it may be amended when necessary and any changes will be announced on the Platform.
Types of Information We Collect
2.1 — Information You Provide Directly
This includes information you personally provide when opening an account at m39:
- Full name
- Date of birth (to verify you are 21+)
- Email address
- Phone number
- Payment method details (KBZPay, Wave Money, AYA Pay, CB Pay)
- Login credentials (username, password)
2.2 — Information Collected Automatically
This includes information collected automatically while you use the Platform:
- IP address and location data (country / region)
- Pages visited, gameplay history, and session duration
- Browser type, version, and OS details
- Data from Cookies and similar tracking technologies
- Deposit / withdrawal records
2.3 — Information Received from Third Parties
We may also receive information about you from payment service providers (KBZPay, Wave Money, AYA Pay, CB Pay) and identity verification services. This information is also handled in accordance with this Policy.
How We Use Your Data
3.1 — To Provide Services
Players' personal data is used only for the following purposes:
- Account creation, management and verification
- Processing deposits, withdrawals and financial transactions
- Delivering bonus and promotion services
- Providing customer service (24/7 Live Chat and email)
- Platform security checks and fraud prevention
3.2 — To Verify Eligibility
The m39 platform must verify each player's age (21+) in line with its KYC (Know Your Customer) policy. Data provided for this verification is collected solely for this purpose and will not be shared with any company.
3.3 — To Improve the Platform
Gameplay analytics and access statistics are used to improve and enhance platform functions. This data is processed in anonymised form.
Data Sharing with Third Parties
m39 will not sell or rent your personal data. However, it may be shared with selected third parties only for the specific purposes listed below:
- Payment services: Payment companies such as KBZPay, Wave Money, AYA Pay, and CB Pay receive only the information necessary to process financial transactions.
- Game providers: Only the data required for games on the platform to run properly (session ID, gameplay records) is sent to game providers.
- Legal compliance: There may be cases where data is disclosed when required to fulfil legitimate requests from law enforcement or regulatory authorities.
- Security and fraud prevention: We may work with relevant verification services to protect the safety of the platform and players.
Whenever data is shared with any third party, we ensure they have entered into agreements that meet m39's data protection standards.
Cookies and Tracking Technologies
5.1 — What Are Cookies
Cookies are small data files stored in your browser when you access the platform. They allow the platform to recognise your account automatically on your next visit, let you continue a game session where you left off, and help improve the platform experience.
5.2 — Types of Cookies Used by m39
- Essential Cookies: Required for the platform to function correctly. These cannot be disabled.
- Performance Cookies: Help us understand how the platform is accessed and make improvements.
- Functionality Cookies: Remember language settings and user preferences.
You can control cookies through your browser settings, but please note that disabling Essential Cookies may prevent some platform features from working properly.
Data Security Measures
The m39 platform has put in place technical and organisational security measures to protect players' personal data:
- SSL Encryption (TLS Encryption): All data transmitted between the platform and your browser is encrypted using SSL/TLS technology, protecting against interception and unauthorised reading.
- Access controls: Restrictions are in place so that player data can only be accessed by staff who directly need it for their role.
- Data audits: Data storage and handling processes are regularly reviewed and audited.
- Payment security: Transactions processed through KBZPay, Wave Money, AYA Pay, and CB Pay are protected by their own security encryption as well as m39's additional layers of protection.
Note: While we have all technical protections in place, we want to be transparent that no data transmission over the internet can be guaranteed 100% secure. We also ask that players take responsibility for keeping their own accounts safe.
Data Retention Policy
We will only retain your personal data for as long as necessary to provide our services, or for the period required by law.
If a player requests account deletion, access to the service will be stopped, but financial records may continue to be kept for the period required by law. Once that period ends, the data will be securely deleted or de-identified.
Your Privacy Rights
Every player using the m39 platform has the following rights regarding their data:
- Right to Access: You can request to know what data we hold about you.
- Right to Rectification: You can request that inaccurate or incomplete data be corrected.
- Right to Erasure: You can request that your data be deleted, where it does not conflict with legal requirements.
- Right to Restriction: You can request that the processing of your data be limited.
- Right to Object: You have the right to object to certain types of data processing.
To exercise any of these rights, contact us at [email protected] or submit a request through the 24/7 Live Chat on the platform.
Protection of Minors
The m39 platform is intended for players aged 21 and above only. We will never knowingly collect personal data from anyone under the age of 21.
If a parent or guardian believes that a child under 21 has provided us with their data, please contact us immediately at [email protected]. We will take steps to delete the relevant data.
Changes to This Policy
m39 may review this policy from time to time in line with improvements to our services, changes in law, or technical updates. When changes are made, the "Last Updated" date on this page will be revised accordingly.
When we make minor changes to this policy, we will try to notify you in advance, but cannot guarantee that we will always be able to do so. We therefore recommend that you review this policy regularly. Continued use of the platform after any changes have been made will be taken as acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, you can reach m39's customer support team:
- 24/7 Live Chat: Connect with us instantly in Myanmar language through the Live Chat on the platform
- Email: [email protected]
Protecting players' personal data is always a top priority for m39. We are ready to answer any questions you may have.
Frequently Asked Questions about Privacy Protection at m39
m39 does not sell your personal data. We share only the data required to process financial transactions with payment providers such as KBZPay, Wave Money, AYA Pay, and CB Pay. All of them have signed agreements that meet m39's data protection standards.
Your data is kept only for as long as needed to provide our services and to meet legal requirements. Once that period ends, the data will be securely deleted or anonymised.
The m39 platform always runs with SSL/TLS encryption. Access to player data is strictly controlled, and data-handling processes are audited regularly. We also recommend that players use a strong password.
To request deletion of your data, email us at [email protected] or contact us via 24/7 Live Chat. We will action your request as long as it does not conflict with legal requirements.
Cookies are used to remember player login details, improve platform performance, and track gameplay progress. Essential Cookies can be disabled in your browser settings, but some platform features may not work properly if you do.
If the policy changes, the "Last Updated" date on this page will be updated. We recommend checking this policy page regularly. For major changes, we will make every effort to notify players in advance.